Is the Problem With the Lock or the Door?
A door that is difficult to lock does not always have a failed lock. The problem may involve the door alignment, hinges or keeps, so the cause should be identified before any parts are replaced.
Initial Check
| What happens? | Possible cause |
|---|---|
| The lock works more easily while the door is open | Door alignment, hinges or keep position |
| The lock still fails while the door is open | Lock component or internal mechanism |
Do not force a stiff key or handle. This can place additional strain on the key, cylinder or locking mechanism.
Stop testing the lock if the key is bending, a component is loose or the door has been damaged.
Door Locks and Components We Repair
Door-lock problems can involve the lock, its individual components or the way the door closes. We inspect the complete setup to identify the affected part and explain whether repair, adjustment or replacement is appropriate.
If your lock works differently when the door is open, arrange an inspection before replacing it.
Avoid Forcing a Stiff or Sticking Lock
Do not apply additional pressure when a key becomes difficult to turn or a handle feels stiff. Forcing it can place more strain on the key, cylinder, handle or internal locking mechanism.
The underlying problem may be minor, such as door alignment or a loose fitting. Continuing to use force could make the fault more difficult to repair.
Stop using the lock if the key begins to bend, the handle becomes loose or the door can no longer be secured. Arrange an inspection so the cause can be identified before further work is required.
Does the Lock Need Repairing or Replacing?
The right solution depends on what has failed and the condition of the existing lock. We inspect the lock, door and frame before explaining whether repair, adjustment or replacement is appropriate.
Do You Need an Urgent or Planned Lock Repair?
Some lock problems can be booked for a convenient time. Others need urgent attention because access is blocked or the property cannot be secured.
If you are unsure, describe what the lock and door are doing when you call. We will help you choose between urgent assistance and a planned appointment.
How Our Lock Repair Service Works
We inspect the lock and door before confirming the required repair. Here is what to expect when you contact us.
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